Real Social Girl

Small Biz has the jump on Social Media

// February 18th, 2010 // No Comments » // Online Community, Social Media Mamas, Social Media Wizz Bang

Small businesses make up a large proportion of New Zealand businesses. But make no mistake, though these businesses may be small in the number of employees they have, they are in no way small in their business objectives and follow through.

Everyone from insightful mothers, style conscious women, to men who are sick of working for the man are turning their hand at creating and growing companies that have 1, 2 or 3 people on the books. But what may be taking some multinational companies by surprise is that these little guys are blowing them out of the water when it comes to online presence, social media and building relationships with their clients. These 3 things are creating dollars for small businesses that used to reserved for the big guns.

Case in point are Facebook Fanatics Belly Beyond and Vlogging Bag Diva Floozy. Both of these New Zealand based (and female owned businesses) are making use of the real-time web and interactive competitions to get client interest and keep it. So how is it with less than a handful of staff members these companies manage to do what some of the “bigger” brands cannot even wrap their heads around? How do they create successful social media campaigns to propel their brands to the forefront?

I originally wanted to speak to Lou at Belly Beyond at Kate at Floozy and do a little bit of a case study on each of them, but I have had little chance of doing that, and from their online activities I am sure they have been busy too…hopefully they will stop by and add their 2 cents as to what they think makes them successful social media divas

But here is my take on some of the winning ingredients of what these ladies do best as part of their social media marketing. (more…)

Get to know your market through Social Media

// November 17th, 2009 // No Comments » // Blogging, How To, Online Community

Did you know that Social Media is a great way to get a feel for what your market is thinking? You can create a specific campaign to gather information as well as monitor your brand on the interwebs. The 2 really work hand in hand – what people are saying about you can and should affect how you engage with them. Here are a few quick steps that you can follow today:

1. Listen for your brand being mentioned across the web. Services like Google Alert and Saved Searches in Seesmic for Twitter make it easy to view a running thread of what others are saying about your company name.

2. Set up something apart from your business as usual website – think blog, Facebook Fan Page – great place to ask your fans questions. Conversely, encourage them to leave feedback good, bad or ugly. Generally, as long as you deal with it timely and effectively any and all feedback, even the bad stuff doesn’t have to be detrimental to your brand.

3. Remember that people will talk honestly and openly about your products and services in open forums. Get out there and find out where these forums are. You may have to go off the beaten track – there is more than just Twitter and Facebook. Some of your raving fans (or even haters, see People of Walmart) will setup their own groups on blogs and Ning platforms- its worth doing a search there.

The proactive person will not only monitor brand mentions, etc..but will respond and engage with the community as well as refine processes where needed. Remember to be transparent at all times. If you are going to jump into a forum discussion, make sure to say who you are – don’t just get in there and gloat about what a fantastic company you have.

How are you using web 2.0 to find out what your market thinks about your brand? If you aren’t using this method yet, how could you?

How the new Facebook Promotion Guidelines affect you

// November 9th, 2009 // 2 Comments » // Blogging, Facebook, Media, Online Community

Facebook announced on November 4 new guidelines for how administrators of groups and pages can promote competitions and/or sweepstakes.

For alot of smaller to medium sized businesses this will have a huge impact on how they are already interacting with customers through Facebook. I won’t go into the finer points of the new changes, but here are a few of the points that really stick out and that you MUST take note of.

1. You will need written authorization from a Facebook account manager BEFORE you administer the promotion

2. All promotions must be on a 3rd party Facebook platform (more on this later)

3. And under Section 4 of the new lengthy rules, a prohibition that I already see alot of my friends infringeing on :

4.2 In the rules of the promotion, or otherwise, you will not condition entry to the promotion upon taking any action on Facebook, for example, updating a status, posting on a profile or Page, or uploading a photo.

This rules out the company that has established their Facebook presence as the main place to meetup with their fans and offer incentives and comps. So what kind of competitions does this rule out:

- Upload a photo to Facebook as entry to a competition

- Get your friends to join your fan page or refer others in exchange for the chance of winning a prize

- Add a comment to a fan page or group as entry to a competition

If you are running any kind of competition like this on Facebook, you’ll need to cease and desist or face the suspension of your group or fan page. The only workaround is to work with a 3rd party platform (such as Wildfire, which would be pricey for a fan page with less than 500 fans) or by creating your own Facebook application to run the promotion through.

I suggest you read the full guidelines as specified by Facebook and err on the side of caution.

This just serves as a subtle reminder to not to put all your eggs in one basket. As Facebook fan pages have increased in popularity, so have their uses gone beyond the imagination of even Facebook. This recent move allows them to indemnify themselves of any wrong doing you may cause via your sweepstake.

You are still allowed to promote on Facebook any competition you are running outside of Facebook, say on Twitter or your own blog.

For more information and to hear how others weigh in, see:

Official Facebook Promotion Guidelines

Thinking of running a promotion on Facebook? Think again?

Facebook Marketers Beware – New Promotion Guidelines Released

How is this going to affect how you use Facebook for business?

CLARIFICATION :

This rule change mainly affects people creating a contest BASED ON the Facebook platform or which directly asks people/fans/friends to do something on Facebook in order to win. So, if you ask your blog readers to upload photos on your Facebook Fan Page in order to be in to win, this would be a no-no unless you had prior written consent from your Facebook account manager (getting an account manager is another story and not really an option for most small-medium sized business I deal with unless you have a minimum 10,000 USD budget to spend on Facebook).

If you create a competition on your website, blog, Ning that is irrelevant of Facebook – but you link to it from Facebook, that is fine. Just do not mention Facebook in the promotion on your site or else this could be in infringement of the rules. For example if you placed a post on your blog that said, “Refer your friends to my site using Twitter, email or Facebook” – mentioning Facebook is an infringement.

Hope that clears up some of the questions I have received today.

Wanna get paid to Tweet?

// November 8th, 2009 // No Comments » // Buzz Tips, Media, Twitter

Sponsored Tweets is an ad service for Twitter that I have had the fortune of working with. It is unlike other ad services that hijack your Twitstream and spam out messages to your followers about Twitter money making machines, how to get 1000 followers a day or how to join their ad service. I’ve been registered at Sponsored Tweets for a few months now and its seems to be a well kept secret, I’m sharing it with you now as I have a chance to win money ($1000 USD to be exact), if I refer enough people. If I should by some chance win, I’d be willing to donate a quarter to charity and come up with some sort of giveaway for those who took up the referal.

I had never opted-in to a Twitter ad service…that is until Sponsored Tweets. I read up on it, cause hey, I figured if I’m gonna tweet as much as I do, wouldn’t it be great if I got paid for it? The key feature that led me to sign up is the fact that the final copy that will be tweeted is ALWAYS written directly by you the person whose account it is tweeted from.

Here is a quick overview of how the system works:

1. Login at Sponsored Tweets using your Twitter login details and fill in a short survey. This helps them figure out what demographic you most speak to when you tweet. It also helps them find ads that are authentic as possible to your voice. In my experience this has worked – I’ve tweeted ads about social media (international) and a kitchen makeover contest (geared at Canadian mothers).  Once you’ve signed up -  sit back and wait to hear from Sponsored Tweets.

2. You get a DM from Sponsored Tweets saying that you have 3 days to review an opportunity in your account.

3. You login in with your Twitter details to the site and check out the service/product you would be tweeting about, how much it pays, and the link you would be using and where it would take your followers should they click. If anything about the product, service, sales page or squeeze page is not your style, you do not have to accept the job, if it is – move onto step 4.

4. Here’s your chance to play admaker – having looked through the information, you now get to write your own compelling tweet. That’s right, you write it. The only rules are that you include the link supplied along with a method of disclosing that it is in fact an ad. This can be hashtagging the tweet #ad, adding “sponsored by” or “brought to you by” to the tweet – there are alist of disclosing methods supplied and it is up to you to chose the one you are most comfortable with. So there is no fooling your followers, I like that.

5. You submit your tweet to Sponsored Tweets for a final check, they then tweet it out for you. Their are opportunities to have your tweet go out up to 3 times (and make more money) if the first tweet was very successful – but they do not hijack your account and send out spam willy nilly. In fact once they send out the first tweet, they DM you to let you know.

If you have any questions about how it has worked for me so far, don’t hesitate to leave me a message. Have you tried Sponsored Tweets? What has been your experience?

If you do sign up though my referal link, make sure to email me at ghada at realsocialgirl dot com and let me know or leave a message here.

Happy Tweeting!