You can call them brand ambassadors, evangelists, endorsers – the title is not as important as what these people can actually do for your brand. Big business has long used the celebrity endorsement to get people to think “I want to be like Ms Hollywood Celeb, so if she uses it, I’m using it too”. The Foot Soldier is someone outside your company, that uses their influence to spread your brand message.

As social media continues to become a key part of the marketing and PR bag of tricks, many companies have come to appreciate (and use) the more grassroots approach to celebrity endorsement, or as I like to call them, the foot soldier. These soldiers are everyday people who are already doing all the legwork and talking about your brand. Foot soldiers have established their personal brand and use their chosen platform to influence others. Nowadays, these soldiers are as good as rockstars – they spread a brand message to their thousands of followers on Twitter or add their personal recommendation to your product via their well read blog. The Foot Soldiers who walk amongst us are our respected friends (for the most part), therefore we trust and respect what they endorse.

How to spot Accidental Foot Soldiers for your brand?

Sure someone may write or tweet about your product or service because they love it. But if you want this to be an ongoing gig that evolves and actually gets you more clients, fans or subscribers to your list, you really have to look at making the Accidental Foot Soldier a purposeful part of your team – a true Foot Soldier. Depending on the length of engagement of your Foot Soldier with promoting/endorsing your brand, you need to compensate them accordingly. Sometimes free product will do but remember, you get what you pay for. More and more companies are creating Ambassador (Foot Soldier) jobs that are paid “regular” jobs.

Some duties of the grassroots Foot Soldier include:

Of most importance is that your Foot Soldier is armed with all the necessary tools to promote your brand. If you are serious about enlisting someone as a face for your company, you want to make sure they are consistent with your brand culture. Remember, they are adding value to your brand’s message, so make sure they have the ability to do this properly. A proper Foot Soldier is a solid investment in your brand.

In order to create a successful online community, you have to give people what they want, and what they DON’T want is a hard sell. For this post, when I talk about an online community, I am referring to Blog followers/regular readers, Facebook fans, Twitter followers and set community groups such as those built on platforms like Ning.

People join a community to be part of something, not to be just another number in line, a code in a database or a bum on a seat. I have spent several years building up communities for our own online games and for other brands. The common thread in successful communities is the experience that is built into the community. An online community that is successful for both the business at the helm of it and the fans that are part of it, is a community that is engaging and offers above and beyond what the fans expect.

Here are a few examples of how you can create an experience that will make your fans even bigger fans, create new fans, and keep you top of mind in the marketplace.

• invite client feedback about products: make sure you have a community manager that can respond swiftly to negative comments. Even the most negative comment if dealt with correctly can put you in good stead with your fans.
• Don’t enforce too many rules on your community: Be ready to govern, but let nature take its course as well as you will no doubt have a few standout fans that will make the place even more interesting
• Make your fans part of your company culture, show them what you live: share photos from after work drinks, share special events dear to your staff i.e birth of the VPs first child (of course you’ll want to keep photos respectful, only those that invoke good vibes and won’t slander the company)
• Host online (and offline is a good idea too) events that compliment your business: webinars, twitter parties, anything that lets your community connect to each other

Remember, its about creating an experience that reminds your fans as to why they love you and enticing those on the outside into wanting to be on the inside to something great. What are you doing to make your online community a great experience?

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