Small businesses make up a large proportion of New Zealand businesses. But make no mistake, though these businesses may be small in the number of employees they have, they are in no way small in their business objectives and follow through.

Everyone from insightful mothers, style conscious women, to men who are sick of working for the man are turning their hand at creating and growing companies that have 1, 2 or 3 people on the books. But what may be taking some multinational companies by surprise is that these little guys are blowing them out of the water when it comes to online presence, social media and building relationships with their clients. These 3 things are creating dollars for small businesses that used to reserved for the big guns.

Case in point are Facebook Fanatics Belly Beyond and Vlogging Bag Diva Floozy. Both of these New Zealand based (and female owned businesses) are making use of the real-time web and interactive competitions to get client interest and keep it. So how is it with less than a handful of staff members these companies manage to do what some of the “bigger” brands cannot even wrap their heads around? How do they create successful social media campaigns to propel their brands to the forefront?

I originally wanted to speak to Lou at Belly Beyond at Kate at Floozy and do a little bit of a case study on each of them, but I have had little chance of doing that, and from their online activities I am sure they have been busy too…hopefully they will stop by and add their 2 cents as to what they think makes them successful social media divas

But here is my take on some of the winning ingredients of what these ladies do best as part of their social media marketing.

• On Belly Beyond’s Facebook page, you feel as if you are part of a greater community. Its not all just sell, sell, sell and promos (which are still good, but in moderation…). By adding a personal touch with discussions about baby names, wedding and baby photos, I feel as if I am part of a community of like minded mothers sharing information and having fun – you forget you are actually there to buy! The great part is that not only do they ask us to share personal tidbits, they also share behind the scenes photos and blog posts with us. Research shows that people are more willing to spend money with brands they  trust. How much more trusting can it get than buying from someone who is willing to share family photos and embarassing moments with you.
• Kate brings her collection of bags to life via video and you can’t beat seeing her love of all things bag-tastic as she pulls them apart and peeks inside. I love hearing her accent, makes me feel like I “know” her. I am also defnitely more tempted to spend after watching one of her videos.
• We talk, they listen. Its easy to get in touch with both companies as they have a presence across Twitter, Facebook and You Tube. They want to know what we want to buy. Does it make sense to stock what we actually want? They find out what we want, and stock it.
• Most importantly, they have their own company hubs online that are irregardless of any 3rd party platforms. Though they make great use of social media platforms, they are not at their mercy. Each has a solid websites, blogs and even wishlist facilities.

Once you can create that feeling that you understand your clients and what they want/need you are so much more likely to convert your fans into purchasers.

The flexibility that small business like these two have means that they are more intune to what their clients want and what is important to them. To cut through the marketing and advertising clutter, they are able to react fast and be more personal without a top heavy management team.

Its nice to get a personal shoutout from a business that you spend money with wanting to find out how your weekend was or if you’ve had your baby yet. Maybe the lack of a central social media peep makes it harder for bigger businesses to get to know their clientele. Don’t get me wrong, some big businesses are doing it right, but some could definitely learn from small businesses.

Being social media saavy isn’t just about setting up Twitter and Facebook – their are a huge number of platforms that you can use to help get your company name out through social media. But its best to choose only a few and to use them well.

Something that people also forget is the “SOCIAL” part of the equation. The key is in actually being social – creating conversation and connecting with people.

In an economy where their are at least 3 companies just like you, sometimes even just in your city -  you have to find a way to stand out above the rest.

These small businesses use social media to their advantage, what other businesses do you know of that are making good use of social media to market their business?

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Seems every business owner and their dog is blogging. That is probably because the benefits to your company can be vast if done properly. If you are already blogging, I’m sure you’ve read about how it is good for driving traffic to your site if update regularly (for starters, Google loves all the new content). But what if your blog is just not bringing the sizzle and it does not actually have any readers. Have you assessed who you are trying to attract, is it inline with what you are blogging about? Are you giving them a reason to actually visit your blog?

Often times people forget what I like to call the 1-2 punch of blogging. First, through your blog you want to evoke an emotion or a feeling from your readers. The second part of the punch is to add value above and beyond your normal product offering.

A great reason to blog is to give personality to your comapny or brand. This is a space online where you can explore not just what your company does, but what feeling do you want your business to evoke in people. Take for example if you own a clothing business for kids. The fact of the matter is that you create clothes to clothe people, the squishy feely part of the business is that you create clothes to keep precious little people safe and protected from the elements. How could you turn an emotion such as “safety” and “protection” into a blog post that will attract your readers? Remember, people are often driven by emotion when making a purchase. How can you drive that emotional pull through the roof?

Ok, so your an online shop selling the same goods as about 25 other bazillion shops around the world. With your blog, you can set yourself apart by adding an extra service such as a regular how-to feature (care for, clean, match, etc…), downloadable ecards, other uses of your product, client testimonials and success stories are all great uses for your company blog. If your regular feature is engaging enough, it will bring people back, um, regularly of course. Leave the selling of the product to your actual product website. Don’t forget to get your readers involved – polls, requests for feedback and other interactive elements also make a successful blog.

Think about a feeling your business can evoke in others. Can you deliver the 1-2 punch through blogging?

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In order to create a successful online community, you have to give people what they want, and what they DON’T want is a hard sell. For this post, when I talk about an online community, I am referring to Blog followers/regular readers, Facebook fans, Twitter followers and set community groups such as those built on platforms like Ning.

People join a community to be part of something, not to be just another number in line, a code in a database or a bum on a seat. I have spent several years building up communities for our own online games and for other brands. The common thread in successful communities is the experience that is built into the community. An online community that is successful for both the business at the helm of it and the fans that are part of it, is a community that is engaging and offers above and beyond what the fans expect.

Here are a few examples of how you can create an experience that will make your fans even bigger fans, create new fans, and keep you top of mind in the marketplace.

• invite client feedback about products: make sure you have a community manager that can respond swiftly to negative comments. Even the most negative comment if dealt with correctly can put you in good stead with your fans.
• Don’t enforce too many rules on your community: Be ready to govern, but let nature take its course as well as you will no doubt have a few standout fans that will make the place even more interesting
• Make your fans part of your company culture, show them what you live: share photos from after work drinks, share special events dear to your staff i.e birth of the VPs first child (of course you’ll want to keep photos respectful, only those that invoke good vibes and won’t slander the company)
• Host online (and offline is a good idea too) events that compliment your business: webinars, twitter parties, anything that lets your community connect to each other

Remember, its about creating an experience that reminds your fans as to why they love you and enticing those on the outside into wanting to be on the inside to something great. What are you doing to make your online community a great experience?

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Marketeers trying to influence mothers have realized that they need to attract us in new ways that are relevant to the way we shop. Some of our shopping is now done online while we juggle bubs and running a business from home. Others of us like to research online before we get to the shops, making the shopping experience quicker – which is important when you have grizzly kids in tow.

By joining online groups we can get quick advice on what others recommend, we can get feedback on products we sell, and some of us even keep up with our kids through places like MySpace and with texting.

Alot of mums are more connected than they realize. We are definitely connected in a much more different way than our mothers were.

What’s your Social Media diet look like in 2009? Do you MySpace? are you a Facebook addict? Where do you catch up with your online friends? Do you catch up with your kids online, through texting or even Skype? I would love to hear from mothers and how you are connected online.